FAQs

General Information

Pricing / Estimates

How much does your service cost?
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What happens if it rains?
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How much do you charge for window cleaning?
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Do I need to be home when you come out to do the Estimate?
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Do you offer discounts for HOA’s?
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Do you offer discounts for senior citizens?
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Do you offer a satisfaction guarantee?
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What forms of payment do you accept?
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What happens if it rains?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do I need to be home when you come out to do the Estimate?
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How often should I have my windows cleaned?
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Do you offer one-time window cleaning?
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Payments

Scheduling / Appointments

Do I need to be home when you come out to window clean?
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What if it is supposed to rain or is raining at the time of my appointment?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do I need to be home when you come out to do the Estimate?
Accordion Content
How often should I have my windows cleaned?
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Do you offer one-time window cleaning?
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What is your time frame for scheduling your window cleaning services?
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Frequently Asked Questions

If you’re new to window cleaning, you’ve probably got a lot of questions about how things work. Well, there’s no secrets. Here’s some clear and helpful answers to common questions we hear.

General Questions

Do you have insurance?

Yes, we do have insurance.

Your home is an investment and it must be protected. Every window cleaning is covered with general liability insurance, up to $1,000,000. We provide proof of insurance with every estimate.

How can I get my estimate?

We offer a few options.

We understand that we’re all busy. To be of more convenience to you, we offer:

Onsite estimates: Call us at (423) 460-9700 and schedule a time and day for us to visit you at your home. (Time ~15mins)
Phone estimates: Call us at (423) 460-9700 to get an estimate over the phone. (Time ~5 – 7mins)
Text estimates: Text us photos of the outside your home to (423) 460-9700 to get an estimate. (Time: ~3 – 4 mins)

All estimates are a pending range. A 100% exact price will be confirmed before starting your service.

Do you have a minimum?

Yes, our minimum pricing ensures quality.

Every residential window cleaning starts at $125.
Storefront services begin at $25 per month

Please contact us for any larger-scale commercial jobs.

Do you have an on-going maintenance program?

Yes, we offer monthly, quarterly and bi-annual services.

If you are interested in having clean windows all year long, please contact us.

Do I need to do anything before my service day?

Relax as much as possible.

Our pricing reflects restricting areas. However – we are always appreciative of clearing any valuables and nick-knacks from areas that will be cleaned.

When we arrive, we always make sure to communicate any needs with you upfront.

Service

Do you clean windows if rain is forecasted?

We will still clean your windows in most scenarios.

Here are a few scenarios:

Gentle rains – yes, we will still clean.
Heavy rain – we will reschedule any exterior work. Interior work will still continue.

Contrary to belief – rain does not actually make a window dirty. We also offer a rain guarantee.

Wow much water does it take to clean my windows?

It depends on the tools used for job.

Our traditional window cleaning tools (mops and squeegees) take an average home about 1 – 2 gallons of water.
Our pure water system takes anywhere between 5 and 10 gallons (an average shower takes around 17 gallons).

How do you protect my home from dirt and water stains?

We treat your home like it is our own.

To keep your home safe and clean, we do the following:

Wear shoe covers to keep from tracking in dirt.
Drop cloths are used to protect flooring and furniture.
Ladder protectors and mats are used to protect your walls and floors.

Do I need to be home if I choose exterior only?

It is recommended, but not required.

Some screens are only removable from the inside of your home. If we are unable to access your property or another issue comes up that prevents us from proceeding with work and we cannot reach you by phone, cancellation charges may apply.

What if I am not fully satisfied with your services?

We have a 100% Keystone Guarantee.

If we’ve overlooked something, just let us know and we’ll do a re-clean within 48 hours to ensure your satisfaction.

What Customers Are Saying About Us

I chose to hire Keystone Window Cleaning for my home’s window cleaning because they were highly recommended. They did an excellent job. Definitely worth worth the money.

Lucas

Residential Homeowner

I chose Keystone Window Cleaning because I was referred to them by one of their existing clients. I tell people how professional and how good they are!

Howard

Storefront Client

Get your FREE Keystone estimate today!

Don’t wait any longer, your home and family will thank you.

Free Estimate